Provides customer service support for the dealership.

• Essential Duties include the following.  Other duties may be assigned.
• Answers dealership’s main line.  Responds to basic inquiries or determines caller’s need and transfers the caller to the appropriate person/department. 
• Ascertains the nature of customers’ complaints and attempts to resolve the issue to the customers’ satisfaction.  Refers complaints to the appropriate department manager if unable to resolve. 
• Maintains log of sales calls to include date of call, the type of vehicle requested (new, used) and the Salesperson to whom the caller was referred. 
• Call customers after purchase or service to ascertain their level of satisfaction.
• Calls or texts customers to encourage them to complete the mailed survey. 
• Coordinates courtesy shuttles so that customers are picked up in a timely manner.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written or oral form.  Ability to deal with problems involving several concrete variables in standardized situations.  Ability to pay close attention to detail when conducting all essential duties. 

Excellent communication skills

Excellent customer service skills.

Basic computer knowledge of Microsoft Word and Excel are a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; stand; bend; use hands to finger, handle, and feel; talk and hear; and reach with hands and arms. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate